CLINICAL LEADERS<br> Heroes or Heretics?

CLINICAL LEADERS
Heroes or Heretics?

CONTENTS


FRONT MATTER Elizabeth M Robertson	i
Leaders, Managers and Administrators Elizabeth M Robertson	1
So What is Leadership? Elizabeth M Robertson	7
Leadership Qualities Elizabeth M Robertson	10
The Leadership Role Elizabeth M Robertson	14
Perception Elizabeth M Robertson	30
Team Working Elizabeth M Robertson	37
Team Building Elizabeth M Robertson	43
Team Leader Elizabeth M Robertson	47
Complaints and Feedback Elizabeth M Robertson	50
Difficult Situations or Difficult People? Is it Me? Elizabeth M Robertson	54
Clinical Engagement Elizabeth M Robertson	59
Influencing and Negotiation Elizabeth M Robertson	65
Service Transformation Elizabeth M Robertson	74
Negotiation and WIIFM Elizabeth M Robertson	79
Communication Elizabeth M Robertson	85
Committees Elizabeth M Robertson	92
Followership Elizabeth M Robertson	96
Helping Others to Help You Elizabeth M Robertson	99
And Finally… Elizabeth M Robertson	104
Clinical Leaders: Heroes or Heretics? Elizabeth M Robertson	107
Back