BUSINESS PROCESS MANAGEMENT OF JAPANESE AND KOREAN COMPANIES

BUSINESS PROCESS MANAGEMENT OF JAPANESE AND KOREAN COMPANIES

CONTENTS


FRONT MATTER Gunyung Lee, Masanobu Kosuga, Yoshiyuki Nagasaka and Byungkyu Sohn	i
PART 1 THEORY AND FRAMEWORK OF BPM
The Conceptual Framework of Business Process Management Gunyung Lee	3
Organic Coupling Between BPM and Management Information Ryuta Uematsu	17
The Business Process Network Strategy of SMEs Satoshi Arimoto	33
Global Process Management Yoko Asakura	45
PART 2 CASE STUDIES OF BPM IN JAPANESE AND KOREAN COMPANIES
Business Process Innovations in Panasonic Corporation: A Case Study Masanobu Kosuga	63
BPM Practices in a Japanese Company: A Case Study of Canon Co. Ltd. Yoko Asakura and Asako Kimura	79
BPM Practices in a Korean Company: A Case Study of LG Electronics Co. Ltd. Gunyung Lee	99
Business Process Management: A Case of Korea Telecommunication Co.(KT) Byungkyu Sohn	113
PART 3 EMPIRICAL STUDIES OF BPM IN JAPANESE AND KOREAN COMPANIES
Current Status of Process Management in Japanese and Korean Companies Keisuke Sakate and Naoya Yamaguchi	131
Comparison Between Japanese and Korean Companies from the Viewpoint of Balanced Scorecard Yoshiyuki Nagasaka	147
BACK MATTER Gunyung Lee, Masanobu Kosuga, Yoshiyuki Nagasaka and Byungkyu Sohn	163
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