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FRONT MATTER
Angappa Gunasekaran and Maqsood Sandhu | i |
| Part I: Health Care Information Systems |
Healthcare Supply Chain Information Systems Via Service-Oriented Architecture
SULTAN N. TURHAN and ÖZALP VAYVAY | 3 |
The Role of the CIO in the Development of Interoperable Information Systems in Healthcare Organizations
ANTÓNIO GRILO, LUÍS VELEZ LAPÃO, RICARDO JARDIM-GONCALVES and VIRGILIO CRUZ-MACHADO | 25 |
Information Systems for Handling Patients' Complaints in Health Organizations
ZVI STERN, ELIE MERSEL and NAHUM GEDALIA | 47 |
How to Develop Quality Management System in a Hospital
VILLE TUOMI | 69 |
| Part II: Business Process Information Systems |
Modeling and Managing Business Processes
MOHAMMAD EL-MEKAWY, KHURRAM SHAHZAD and NABEEL AHMED | 93 |
Business Process Reengineering and Measuring of Company Operations Efficiency
NATAŠA VUJICA HERZOG | 117 |
Value Chain Re-Engineering by the Application of Advanced Planning and Scheduling
YOHANES KRISTIANTO, PETRI HELO and AJMAL MIAN | 147 |
Cultural Auditing in the Age of Business: Multicultural Logistics Management, and Information Systems
ALBERTO G CANEN and ANA CANEN | 189 |
Efficiency as Criterion for Typification of the Dairy Industry in Minas Gerais State
LUIZ ANTONIO ABRANTES, ADRIANO PROVEZANO GOMES, MARCO AURÉLIO MARQUES FERREIRA, ANTÔNIO CARLOS BRUNOZI, JÚNIOR and MAISA PEREIRA SILVA | 199 |
A Neurocybernetic Theory of Social Management Systems
MASUDUL ALAM CHOUDHURY | 221 |
Systematization Approach for Exploring Business Information Systems: Management Dimensions
ALBENA ANTONOVA | 245 |
A Structure for Knowledge Management Systems Assessment and Audit
JOAO PEDRO ALBINO, NICOLAU REINHARD and SILVINA SANTANA | 269 |
Risk Management in Enterprise Resource Planning Systems Introduction
DAVIDE ALOINI, RICCARDO DULMIN and VALERIA MININNO | 297 |
| Part III: Industrial Data and Management Systems |
Asset Integrity Management: Operationalizing Sustainability Concerns
R. M. CHANDIMA RATNAYAKE | 323 |
How to Boost Innovation Culture and Innovators?
ANDREA BIKFALVI, JARI JUSSILA, ANU SUOMINEN, HANNU VANHARANTA and JUSSI KANTOLA | 359 |
A Decision Support System for Assembly and Production Line Balancing
A. S. SIMARIA, A. R. XAMBRE, N. A. FILIPE and P. M. VILARINHO | 383 |
An Innovation Applied to the Simulation of RFID Environments as Used in the Logistics
MARCELO CUNHA DE AZAMBUJA, CARLOS FERNANDO JUNG, CARLA SCHWENGBER TEN CATEN and FABIANO PASSUELO HESSEL | 415 |
CUSTOMERS' ACCEPTANCE OF NEW SERVICE TECHNOLOGIES: THE CASE OF RFID
ALESSANDRA VECCHI, LOUIS BRENNAN and ARISTEIDIS THEOTOKIS | 431 |
Operational Efficiency Management Tool Placing Resources in Intangible Assets
CLAUDELINO MARTINS DIAS, JUNIOR, OSMAR POSSAMAI and RICARDO GONÇALVES | 457 |
Interactive Technology Maps for Strategic Planning and Research Directions Based on Textual and Citation Analysis of Patents
ELISABETTA SANI, EMANUELE RUFFALDI and MASSIMO BERGAMASCO | 487 |
Determining Key Performance Indicators: An Analytical Network Approach
DANIELA CARLUCCI and GIOVANNI SCHIUMA | 515 |
| Part IV: Strategic Business Information Systems |
The Use of Information Technology in Small Industrial Companies in Latin America — The Case of the Interior of São Paulo, Brazil
OTÁVIO JOSÉ DE OLIVEIRA and GUILHERME FONTANA | 539 |
Technology: Information, Business, Marketing, and CRM Management
FERNANDO M. SERSON | 565 |
Transfer of Business and Information Management Systems: Issues and Challenges
R. NAT NATARAJAN | 585 |
Toward Digital Business EcoSystem Analysis
AURELIAN MIHAI STANESCU, LUCIAN MITI IONESCU, VASILE GEORGESCU, LIVIU BADEA, MIHNEA ALEXANDRU MOISESCU and IOAN STEFAN SACALA | 607 |
The Dynamics of the Informational Contents of Accounting Numbers
AKINLOYE AKINDAYOMI | 639 |
| Part V: Information Systems in Supply Chain Management |
Supply Chain Enabling Technologies: Management Challenges and Opportunities
DAMIEN POWER | 655 |
Supply Chain Management
AVNINDER GILL and M. ISHAQ BHATTI | 675 |
Measuring Supply Chain Performance in SMES
MARIA ARGYROPOULOU, MILIND KUMAR SHARMA, RAJAT BHAGWAT, THEMISTOKLES LAZARIDES, DIMITRIOS N. KOUFOPOULOS and GEORGE IOANNOU | 699 |
Information Sharing in Service Supply Chain
SARI UUSIPAAVALNIEMI, JARI JUGA and MAQSOOD SANDHU | 717 |
RFID Applications in the Supply Chain: An Evaluation Framework
VALERIO ELIA, MARIA GRAZIA GNONI and ALESSANDRA ROLLO | 737 |
| Part VI: Tools for the Evaluation of Business Information Systems |
Tools for the Decision-Making Process in the Management Information System of the Organization
CARMEN DE PABLOS HEREDERO and MÓNICA DE PABLOS HEREDERO | 765 |
Preliminaries of Mathematics in Business and Information Management
MOHAMMED SALEM ELMUSRATI | 791 |
Herding Does Not Exist or Just a Measurement Problem? A Meta-Analysis
NIZAR HACHICHA, AMINA AMIRAT and ABDELFETTAH BOURI | 817 |
Object-Oriented Metacomputing with Exertions
MICHAEL SOBOLEWSKI | 853 |
A New B2B Architecture Using Ontology and Web Services Technology
YOUCEF AKLOUF | 889 |
The Roles of Computer Simulation in Supply Chain Management
HONGYU JIA and PENG ZUO | 911 |
BACK MATTER
Angappa Gunasekaran and Maqsood Sandhu | 945 |
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