SOCIAL SERVICES ADMINISTRATION IN HONG KONG<br> Theoretical Issues and Case Studies

SOCIAL SERVICES ADMINISTRATION IN HONG KONG
Theoretical Issues and Case Studies

CONTENTS

FRONT MATTER	i
Part I Theoretical Issues in Social Services Administration
Prominent Issues Affecting Non-Governmental Organizations in Hong Kong and Its Implications to Social Work Education Kam Tong CHAN	3
The Dynamic Relationship among Different Functions of Supervision Chi Chuen YUEN	15
Evaluating Social Work Effectiveness: An Illustration from a Comparative Evaluation of Three Labour Education Programs in Hong Kong Tai Kei Henry MOK	27
Part II Case Studies on Social Services Administration in Local Context
Adaptation of an Organization to the Environment and Its Implication to Its Internal Structure: A Case Analysis of the Hong Kong Council of Social Service before Restructuring Wai Chu Rachel SEZTO	49
Towards Total Quality in Community Rehabilitation Network: The Experience of Implementing Total Quality Management Dominic CHIU, Kam Tong CHAN and Ivy HO	73
Continuous Quality Improvement (CQI) in Grantham Hospital S. C. LEUNG and M. L. CHAN	85
The Implementation of Case Management Model: A Way Ahead for a Better Service Delivery System in Medical Social Service Yuen Kan TSOI	101
Customer Participation in Management Reform: Examples from Medical Social Service Settings Zarina C.L. LAM	123
Establishment of a Computerized Management Information System in a Social Welfare Agency: A Case Illustration Wai Cheung Cliff AU	133
Designing Performance Indicators for an Experimental Project: Multi-disciplinary Team for Elderly Street Sleepers Wan Cheung Winnie LAM	159
Organizational Change: Case Analysis on the Formation of Integrated Team for Youth Service Wing Cheung Andy HO	187
A Case Study of an Administrator in a Social Service Organization: Morality and Strategy Fung-Yi Pauline CHAN	205
Part III Prologue
Impacts of Welfare Reform on Non-governmental Organizations in Hong Kong: Future Research Agenda Kam Tong CHAN and Alan Y. H. SZE	231

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