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THE SUCCESS OF 7-ELEVEN JAPAN Discovering the Secrets of the World's Best-Run Convenience Chain Stores CONTENTS FRONT MATTER Akira Ishikawa and Tai Nejo i "The Information Industry" Converting the "Change" into a "Chance" Akira Ishikawa and Tai Nejo 1 The Birth of "Item-by-Item" Management and the Integrated Information System Akira Ishikawa and Tai Nejo 13 Secrets of 7-Eleven Japan's Excellent Ability in New Product Development Akira Ishikawa and Tai Nejo 41 The Innovative Distribution System of 7-Eleven Japan Akira Ishikawa and Tai Nejo 51 Analyzing the Robustness of 7-Eleven Japan According to Personality and Organization Akira Ishikawa and Tai Nejo 61 Any Blind Spots in 7-Eleven Japan's Strategy? Akira Ishikawa and Tai Nejo 73 The Fifth Integrated Information System Connecting Chain Stores Utilizing Satellite Communications Akira Ishikawa and Tai Nejo 95 The Convenience Store Industry Changing with the Times Akira Ishikawa and Tai Nejo 101 Progress in the Unification of the Retail and Banking Sectors Akira Ishikawa and Tai Nejo 111 BACK MATTER Akira Ishikawa and Tai Nejo 121 Back

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